What can I do to stay safe?
Follow these best practices to protect yourself:
- Never share your password, PIN, or verification codes.
- Use strong, unique passwords for each account.
- Enable multi-factor authentication wherever possible.
- Don’t click on links in unsolicited emails or text messages.
- Verify requests by calling Breezeline directly.
- Regularly review your credit report through Equifax or TransUnion.
- Educate vulnerable family members, especially seniors and newcomers.
- Shred personal documents before disposal.
- Limit personal details shared publicly on social media.
How do you help protect my account?
At Breezeline, We use multiple security measures to keep your account safe:
- Strict Identity Verification: Before processing changes like SIM swaps, number ports, or account resets, we require secure PINs and government-issued ID checks.
- Network-Level Fraud Detection: Our systems monitor for suspicious calling patterns, high-risk numbers, and potential SIM cloning.
- Two-Factor Authentication (2FA): Add an extra layer of security for online account access.
- Data Encryption: All account logins and transactions are encrypted to prevent interception.
- Fraud Alerts & Notifications: We notify you immediately of any unusual activity on your account.
- Staff Training: All customer-facing employees undergo regular fraud prevention training.What will we never do?
We will never:
- Ask you to send money to a “safe” account.
- Request a one-time passcode we just sent you.
- Threaten you with arrest, deportation, or legal action over the phone.
- Send technicians to your home without prior scheduling.
Tip: If you are unsure, hang up and call us directly using the number on your bill or our website.