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Restart your modem in My Account

As a first step, our team of experts recommends that you use My Account to reset your modem. To do so:


1. Sign in to your account.

2. Select ​‘Equipment’ from the side menu.

3. Under ​‘Troubleshooting Steps’, select the reset button that matches your modem type.

Laptop and mobile screen displaying troubleshooting section of my account

Restart your modem manually

Did you try unplugging it and plugging it back in? We know, you've heard this a thousand times before, but it's an effective method for troubleshooting modem-related issues. Si las luces del módem o la puerta de enlace funcionan correctamente, intenta reiniciarlo manualmente siguiendo estos pasos:

If your modem has a battery, remove it before proceeding with the steps below and reinstall it when you’re finished.

Sketch of a modem with power cord and buttons.

1. Locate and unplug your power cord.

Sketch of a coaxial cable highlighted on modem

2. Make sure the coaxial cable is tight.

Sketch showing where to plug the coaxial cord back into modem

3. Plug the power cord back into your modem.

Lights highlighted on modems indicating that the modem is connected

4. If the first few lights on the modem turn solid, your reset was successful!

You can also try…

  • Making sure you have power to the connected electrical outlet (lights on your modem or router will appear).
  • Double checking that switches and circuit breakers connected to the outlet are working properly.
  • Checking to see that your residence or area is not experiencing an outage.
  • Watching our How-to Video for step-by-step guide on rebooting your modem.
  • For additional support, sign in to your account, contact us, or try watching our How-to Video for a step-by-step guide on rebooting your modem.
Watch the video